Cancellation Policy
At Exclusive Gallery BD, we strive to provide the best service and quality products to our valued customers. We understand that sometimes plans change, and you may need to cancel an order. Please read our cancellation policy carefully:
No Cancellation Refund: Please note that once an order is placed, no refunds will be issued for cancellations.
Cancellation Window: If you wish to cancel your order, you must inform us within 12 hours of placing the order on our website. This can be done by contacting our customer service team through [insert contact method: email, phone number, etc.].
Special Cases: If a cancellation request is made after the 12-hour window, the customer will be responsible for paying the delivery charges. This policy is in place to cover the costs incurred for order processing and shipment preparation.
How to Cancel: To cancel your order, please provide your order number and the reason for cancellation. Our customer service team will assist you in processing your request as efficiently as possible.
Delivery Charges: For cancellations made after the 12-hour window, the delivery charge amount will be communicated to you by our customer service team, and it must be settled promptly.
By placing an order with Exclusive Gallery BD, you acknowledge and agree to this cancellation policy. We appreciate your understanding and cooperation.
If you have any questions or need further assistance, please do not hesitate to contact us.
Thank you for shopping with Exclusive Gallery BD!